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Ipsy bag never arrived, resolved?

Received a shipping notification from Ipsy, but no bag showed up at my doorstep by the expected date. The tracker stopped updating after it indicated “in transit.” I reached out using their contact portal and haven’t gotten a follow-up or revised tracking estimate. Has anyone else faced this confusing silence and managed to actually receive the bag or replacement? I’d like to learn what specific steps led to a clear resolution.

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Just encountered the exact issue and discovered multiple accounts of lost mail by scanning comments at https://ipsy.pissedconsumer.com/review.html where beauty lovers describe similar in‑transit mysteries. One Ipsy user mentioned that including both the order number and last scan location within a single message helped prompt a review rather than just a generic reply. Following that example, I wrote a concise note naming the specific bag, scan date, and location, and asked if a reship or refund was possible given the delay. Less than forty‑eight hours later, I received an email confirming they’d sent a replacement and provided a new tracking link. It appears that combining clear identifiers and a polite request inspired quick action from their support team.

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